Terms & Conditions
Prices displayed show with and without VAT. VAT will be charged at the rate applying at the time of delivery.
We strongly recommend waiting until you have received your order before scheduling anyone to work with the goods. In the event of a late delivery, we are unable to provide compensation beyond the value of your original delivery fee so please be aware of this before making fitting arrangements.
All delivery times quoted are estimates only. Your estimated delivery date is displayed on the checkout page before you proceed to payment. If this delivery date does not work for you, please contact our sales team to make alternative arrangements before confirming your order. We may decline to deliver if; We believe it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicle..
Delivery lead time
Deliveries will usually be received within 3-6 working days. Weekends and Bank Holidays are not working days. Delivery will be via carrier. Occasionally there will be delays, we will not be held responsible for these delays. Delivery charges are not refundable.
Office hours are 9.00am - 7.00pm Monday to Thursday, 09.00am - 5pm Friday.
Deliveries can be made throughout the United Kingdom. Some restrictions apply. Please note that we deliver to UK Mainland only. We cannot deliver to Scottish Islands, Northern Ireland, Highlands, Channel Islands, Isle of Man or Isle of Scilly.
Cost of delivery is determined by weight and location, this will be calculated and shown at the checkout.
Returns and Refunds
Please be aware that because all of the products we sell are manufactured to your own individual specification we do not offer refunds for items ordered in error, in accordance with the Consumer Rights Act 2015.
Cancelling Your Order
If you change your mind about an order you have placed and wish to cancel, we allow you to do so free of charge within 24 hours. If you cancel within this period, we will grant a full refund. If you notify us after the 24-hour window a cancellation charge will apply (up to a maximum of 50% of your order value) depending on how much of your order has been manufactured. If you cancel your order after delivery has been made, and there are no defects with the product we will accept returns but can only issue a 50% refund as all goods are made to order. Whilst we are happy to help with arranging for a courier to return the order to us, we do not cover the cost of this. If you would like us to arrange for the collection and return of your items, the charge is based on weight and will be the same as the fee you paid for your original delivery. If you received a discounted or free delivery initially we will let you know the price for the return shipping before any charge is officially applied.
Returning a Faulty or Damaged Item:
If an error is made on our part, we will do everything we can to rectify the problem as swiftly as possible. If the product you receive is damaged or of a substandard quality, we will manufacture and dispatch the items again at no cost to you. If you do not wish to receive replacements, we will issue a full refund to your original payment method.
If you detect a fault with your order, please inform us as soon as you can within 30 days of receiving the goods by calling our customer service team on 01933 449373 or by sending an email to firstname.lastname@example.org. If your order has been damaged in transit by our courier partner, please mark the delivery note as damaged and refuse the delivery. We do ask that you provide us with images of the items in question for verification purposes so that we can deal with the situation effectively. Please note that any goods that have been installed will be deemed to have been accepted by you, and therefore if you decide to make a claim for faulty goods once you have used the products we will not be able to offer any kind of refund or replacement.
The goods are your responsibility from the time of delivery (at your premises or address specified by you). You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to us within five days of delivery or the expected delivery times. You must give us (and any carrier) a fair chance to inspect the damage goods.
We give no other warranty (and exclude any warranty, terms or conditions that would otherwise be implied) as to the quality of the goods or their fitness for any purpose. If you believe that we have delivered goods that are defective in materials or workmanship, you must; Inform us in writing, with full details, within 5 days.
Allow us to investigate (we may need access to your premises and product samples) If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with our conditions in full, we will (at our opinion) repair the goods, replace the goods or refund the price.
If we prepare goods in accordance with your specification or instructions, you must ensure that: the specification or instructions are accurate; goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intended to use them; and your specification or instructions will not result in the infringement of any intellectual property rights of a third party, or in breach of any applicable law or regulation.
We reserve the right; to make any changes in the specification of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and to make without notice any minor modifications in our specifications we think necessary or desirable.
Waiver and Variations
No failure of delay by us in enforcing any of our rights shall constitute a waiver of any of our rights. No waiver shall be effective unless in writing signed by us. No variation of these terms are binding unless: made (or recorded) in writing; signed on behalf of each party, specifically, a director of our company; and expressly stating an intention to vary these terms. All orders that you place with us will be on these terms (or any that we may issue to replace them) By placing an order with us, you are expressly waiving any terms you may have to the extent that they are inconsistent with our terms.
If we are unable to perform our obligations to you (or able to perform them only at reasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability. Examples of these circumstances include act of God, accident, explosion, war, terrorism, fire, floods, delays, strikes and other industrial disputes and difficulty in obtaining supply.
English Law is applicable to any contract made under these terms. The English courts have non-exclusive jurisdiction.
If you are more than one person, each of you has joint and several obligations under these terms.
If any of these terms are unenforceable as drafted:
it will not affect the enforceability of any other of these terms; and
if it would be enforceable if amended, it will be treated as so amended.
We may treat you as insolvent if:
you are unable to pay your debts as they fall due; or
you (or any item of your property) become the subject of:
any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy);
any application or proposal for any formal insolvency procedure; or
any application, procedure or proposal overseas with similar effect or purpose.
All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and
you should not rely on them in entering into any contract with us.
Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the
other’s registered office or principal place of business. All such notices must be signed.
No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
The only statements upon which you may rely in making the contract with us, are those made in writing by someone who is our authorised representative and either:
contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or which expressly state that you may rely on them when entering into the contract.
No reliance shall be place on any statement made by us or any of our representatives as to storage, application or use of the goods unless subsequently confirmed by us in writing.
Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.
You may not assign your rights.